Customers come first at Windsor
October 14th 2008 Since 1977, Windsor Komatsu and Access have provided customers with an unrivalled level of service in the hire, sale, maintenance and repair of forklift trucks.
An official Komatsu dealer, Windsor has established itself firmly as one of the UK’s largest forklift truck distributors, with branches covering the North, East and Midlands.
Award winning formula
The Windsor / Komatsu partnership works well, with both companies focused on attaining excellence in their sector. This year’s FLTA Awards recognised both parties for their efforts – with Windsor winning the Employee of the Year Award, and Komatsu bagging the Innovation Award for its BX50-109 Series compact counterbalance forklift truck.
Renowned globally for quality and reliability, Komatsu places huge emphasis on R&D, constantly updating and improving models.
Recent additions to the Komatsu range include enhanced versions of the CX and DX range of counterbalance forklift trucks, with lifting capabilities from 3.5 tonnes to 8.0 tonnes. These new models offer vast improvements and reduced total operating costs with lower fuel consumption, reduced emissions and wet disc brakes that can withstand 1,000 hours of operation without maintenance.
Product offering
As the largest Komatsu dealer in the UK, Windsor has worked closely with customers to understand their business, and as a result, has greatly extended the spread of products in its portfolio. Windsor Komatsu & Access now offer customers a single supplier solution, delivering everything from Komatsu warehouse equipment, Komatsu diesel, LPG and electric counterbalance forklift trucks, side loaders, Combilifts, Narrow Aisle trucks, container handling forklift trucks, reach stackers, Lincoln warehouse cleaning equipment and JLG vertical lifts, scissor lifts and boom lifts.
Following strong sales and support activities, JLG, a leading manufacturer of access platforms, recently selected Windsor as a preferred supplier for its vast range of aerial access solutions.
Customer relationships Customer relationships are a top priority at Windsor. Our customers come first and we bring innovative and flexible thinking, extensive resources and an unrelenting focus on our relationships at a local level to make it happen.
In contrast with competitors that have diverted resources into centralised operations, and communicate with their customers through call centres, Windsor prides itself on the local depot, not a remote head office, as the first port of call. This means the local Service Manager always has a thorough knowledge of the trucks and customer sites - and that parts are held locally, for rapid access and maximum uptime.
In practical terms, Windsor’s service structure means it can usually attend customer sites in around two hours, although most of its contracts specify a four hour maximum call out period. Windsor therefore has the ability to act quickly to solve customer problems – essential in today’s business environment, where materials handling fleets are honed to provide maximum productivity with the least number of trucks.
The importance of service provision at a local level is a message that the company strives to promote to its customers, recognising this as the deciding factor in both retaining current business and winning new customers. More articles from Windsor Engineering (Hull) Ltd: | 
